Privacy Policy – How 99phl Handles and Protects Your Data

1 About This Policy

This Privacy Policy explains how 99phl collects, uses, stores, and protects the personal information of its members and visitors. It applies to all services and products offered through the 99phl platform, including sports betting, casino games, card games, virtual sports, and all account-related activity.

By registering an account or using the 99phl platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree, please do not use 99phl.

This policy is written in plain English to make sure it is actually readable — not buried in legal jargon that no one wants to wade through. If something is unclear, our team is always available to explain.

2 Who We Are

For the purposes of this Privacy Policy, the data controller is 99phl, the operator of the online betting and gaming platform accessible at https://99phl.best. 99phl is a Philippine-focused platform licensed to provide online betting services to eligible members in the Philippines.

Our designated Data Protection Officer (DPO) can be reached at privacy@99phl.best. If you have any questions or concerns about how your personal data is being handled, the DPO is your first point of contact.

3 Data We Collect

99phl collects personal data in several ways — directly from you when you register or interact with the platform, automatically through your use of the site, and from third-party sources where permitted by law. Here is a breakdown of the categories of data we may hold about you:

99phl does not collect sensitive personal information such as racial or ethnic origin, religious beliefs, health data, or political opinions unless this is specifically required by law — for example, in relation to responsible gaming assessments.

4 How We Use Your Data

Your personal data is used by 99phl for the following purposes:

• Account creation and management: To create and maintain your 99phl member account, verify your identity, and manage your preferences.
• Processing transactions: To handle deposits, withdrawals, and bet settlements accurately and securely — all in Philippine pesos through your chosen local payment channel.
• Regulatory compliance: To meet obligations under Philippine law, including anti-money laundering (AML) requirements, Know Your Customer (KYC) verification, and gaming licence conditions.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and abuse of the 99phl platform.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our service based on member feedback.
• Responsible gaming: To monitor for signs of problem gambling behaviour and enforce any account restrictions you have set, or that we are required to apply.
• Marketing communications: To send you relevant promotions, bonuses, and platform updates — but only if you have opted in to receive them. You can opt out at any time.
• Platform improvement: To analyse how members use 99phl and identify areas for product improvement, performance optimisation, and new feature development.

5 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 99phl must have a legitimate legal basis for processing your personal data. Depending on the specific purpose, we rely on the following legal grounds:

• Contractual necessity: Processing required to operate your account, settle bets, and process payments as part of our service agreement with you.
• Legal obligation: Processing required to comply with Philippine laws and regulations, including AML laws, gaming licence conditions, and NPC directives.
• Legitimate interests: Processing for fraud prevention, security monitoring, and platform improvement — where our legitimate interests do not override your fundamental rights.
• Consent: Processing for optional activities such as marketing communications, where you have given us clear, freely-given consent that you can withdraw at any time.

6 Sharing Your Data

99phl does not sell, rent, or trade your personal information to third-party marketers. Full stop. However, there are specific circumstances in which we may share your data with other parties:

• Payment processors: Your financial data is shared with GCash, Maya, Philippine banks, and card processors only as necessary to complete your requested transactions.
• Identity verification providers: We use third-party KYC providers to verify government-issued IDs. These providers are bound by confidentiality obligations and process data only on our instructions.
• Technology and service providers: Companies that help us operate the 99phl platform — including cloud hosting, fraud detection, and customer support software — may access data as part of their service. All are required to handle data securely and in accordance with our instructions.
• Regulatory authorities: We are required by Philippine law to share transaction data and member information with gaming regulators, the Anti-Money Laundering Council (AMLC), and law enforcement authorities when legally mandated to do so.
• Business transfers: In the event that 99phl undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified before any such transfer takes effect.

All third parties with whom we share data are required to implement appropriate security measures and are only permitted to use your data for the specific purpose for which it was shared.

7 Cookies and Tracking Technologies

99phl uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you navigate the site.

The types of cookies we use include:

• Essential cookies: Required for the platform to function — including session management, login persistence, and security features. These cannot be disabled without breaking core functionality.
• Analytics cookies: Help us understand how members use 99phl so we can improve the experience. Data collected is aggregated and anonymised where possible.
• Preference cookies: Remember your settings — such as language preference and notification choices — so you do not have to re-enter them each visit.
• Marketing cookies: Only activated if you have consented to receiving personalised promotions. Used to show you relevant offers based on your activity on 99phl.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using 99phl, but some personalisation features may not work as intended.

8 Data Retention

99phl retains your personal data only for as long as is necessary for the purposes it was collected, or as required by Philippine law. In practice, this means:

• Active account data is retained for the full duration of your membership with 99phl.
• Transaction and betting records are retained for a minimum of five years from the date of the transaction, in line with AML regulations and gaming licence requirements.
• KYC and identity verification documents are retained for at least five years after account closure.
• Customer support communications are retained for three years from the date of the interaction.
• Marketing preferences and consent records are retained until you withdraw consent, plus a reasonable additional period to demonstrate compliance.

When data is no longer needed and no legal obligation requires its retention, 99phl will securely delete or anonymise it. Anonymised data — which can no longer identify you — may be retained indefinitely for statistical and analytical purposes.

9 Data Security

99phl takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or disclosure, including:

• SSL/TLS encryption for all data transmitted between your device and the 99phl platform.
• Encrypted storage of sensitive account data, including passwords and financial details.
• Multi-factor authentication options for member accounts.
• Regular security audits and penetration testing of our systems.
• Strict access controls that limit internal access to personal data to employees and contractors who genuinely need it for their work.
• Continuous monitoring for suspicious activity, unauthorised access attempts, and potential data breaches.

While 99phl takes every reasonable precaution, no online platform can guarantee absolute security. If you believe your account has been compromised, please contact our support team immediately at support@99phl.best.

10 Your Rights Under the Philippine Data Privacy Act

As a data subject under Republic Act 10173, you have the following rights in relation to your personal data held by 99phl:

• Right to be informed: To know what data we hold about you, why we hold it, and who we share it with.
• Right to access: To request a copy of the personal data we hold about you.
• Right to correction: To request that inaccurate or incomplete data be corrected.
• Right to erasure or blocking: To request deletion or suppression of your data where it is no longer necessary, has been unlawfully processed, or you have withdrawn consent.
• Right to data portability: To request a copy of your data in a commonly used electronic format for transfer to another controller.
• Right to object: To object to processing based on legitimate interests or for direct marketing purposes.
• Right to damages: To claim compensation if you have suffered damage as a result of inaccurate, incomplete, outdated, or unlawfully obtained data held by 99phl.
• Right to file a complaint: To lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at privacy@99phl.best. We will acknowledge your request within 72 hours and aim to fulfil it within 15 business days. In some cases — particularly where legal retention obligations apply — we may be unable to fully comply with an erasure request, and we will explain why.

11 Children's Privacy

99phl is strictly an adult platform. We do not knowingly collect or process personal data from persons under the age of 21. If you are under 21, you must not register for or use the 99phl platform under any circumstances.

If 99phl becomes aware that it has collected personal data from a person under 21, that account will be immediately suspended, all data will be deleted, and any funds in the account will be handled in accordance with our Terms and Conditions and applicable law. If you believe a person under 21 has registered on 99phl, please notify us immediately at support@99phl.best.

12 Changes to This Privacy Policy

99phl may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify members via a notice displayed upon login or an email to the address registered on your account.

The date at the top of this page shows when the policy was last updated. We recommend reviewing this page periodically. Your continued use of 99phl after a policy update constitutes your acceptance of the revised terms. If you do not agree with the updated policy, please contact us to discuss your options.

13 Contact Us and Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or how 99phl handles your personal data, please contact us through any of the following channels:

• Data Protection Officer: privacy@99phl.best
• General Support: support@99phl.best
• Live Chat: Available 24/7 through the 99phl platform — the fastest way to get a response.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. The NPC's contact details and complaint procedures are available on their official website.

For questions about our Terms and Conditions or Responsible Gaming policies, please visit those dedicated pages.